Maybe the most typical optimistic reviews about Samanage is its responsible consumer assist. “We are able to Call them by way of chat, e-mail, cellular phone… the options give us many flexibility,” talked about a single of many pleased clients.
SolarWinds methods are rooted within our deep connection to our user base while in the THWACK® on the internet community. Much more than two hundred,000 associates are listed here to solve complications, share technological know-how and ideal methods, and directly lead to our item development course of action.
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With Samanga, you’re not just using the services of A further IT firm, you’re partnering with hugely seasoned pros who will exceed your anticipations.
mcam over five yrs in the past +3 They may be two absolutely unique products which have unique consumer markets. WHD is a comparatively easy helpdesk or ticketing process with asset management SWSD is an entire suite ITSM product with…
A firm centered on the provision of remedies that not just disrupt latest sector versions, but that also offer new systems to new challenges in the region.
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For IT execs working the company desk, we offer an integrated experience to convey jointly all connected information (for instance, belongings or awareness foundation content connected with an incident or adjust information linked to an issue), so the agent can see all the information accessible to expedite the resolution.
Within a make a difference of weeks, we ended up able to streamline our support requests and delivery flows by delivering Anyone–the big manager to guidance agents to rank and file throughout departments–higher visibility in their requests. Similarly, an agent can speedily elevate a ticket by simply clicking the “+” button to the interface.
IT pros often should be on the go or will need to respond to urgent support requests and incidents just after hours. The SWSD mobile app, offered on both iOS and Android mobile products, allows agents to work on data, make approvals, and monitor the status of their do the job queue constantly.
You can easily ask thoughts pertaining to your selling price estimate through customer support or live chat. You could learn more about Samanage price ranges listed here.
The agent can see all ongoing, pending, and resolved incidents in the main see. It may be entirely configured to instantly present information that matters: due dates, sender, receiver… so there’s no really need to click each incident when prioritizing.
Next, he pointed out that Samanage enables you to oversee the whole asset lifecycle. Additionally you get important data past the specs on the asset. website “The agent then experiences back again day by day to Samanage with info details of curiosity concerning the asset’s efficiency, spot and other critical elements.”
SolarWinds was Started by IT professionals fixing elaborate difficulties in The only way, and We've carried that spirit ahead because 1999. We acquire pride in relentlessly listening to our shoppers to produce a further understanding of the problems they facial area.